Terms and Conditions
Terms and Conditions of Sale
All goods and services are subject to the following conditions and no other conditions shall apply unless agreed in writing prior to acceptance of the order. All orders are accepted on the understanding that these conditions are acceptable to the customer without reservation.
Parcels are left at your own risk
DLT Podiatry do not accept responsibility for parcels that may be lost or stolen after special delivery requests have been made.
Please note this web page uses " cookies" to speed up our ordering facility
All prices quoted are exclusive of VAT, we reserve the right to change prices without prior notice and to correct omissions and errors in the catalogue
Settlement of Accounts
Payment of accounts will be due 30 days from the date of invoice.
We reserve the right to charge 2.5% interest per month on all overdue invoices. Orders received from a customer whose account is overdue will not be processed until the account is settled in full. Customers who have had an account more then 60 days overdue will be sent a Pro-Forma Invoice which must be settled before goods are dispatched. Overdue accounts passed to a Debt Collecting Agency will incur ALL collection costs.
Customers claims for shortages or breakages must be made within 3 working days of receipt of goods
Most standard orders will arrive on the next working day, please advise us of non receipt after 3 days (for small postal packets allow 5 days).
All goods returned must be by prior arrangement and must be accompanied by the customer’s account number, relevant invoice number and a Returns number issued by D L T. A credit note cannot be issued if this information is not supplied.
Web orders can be returned within 14 days and a full refund will be credited ( with the exception of Pharmaceuticals: see below)
Pharmaceuticals may only be returned within 72 hours and for the following reasons:-
- To correct an error in delivering or ordering
- In response to manufacturer’s recall
- Where goods are alleged to be faulty
Goods which have been obtained direct from the manufacturer, at the customers request can not be returned to DLT without prior authorisation.
A cancellation charge to such items may be made.
Confirmation of customers qualification in the use of local anaesthetics must be provided before we can supply.
Pharmacy only (P) products and POM products can only be supplied if your HCPC (HPC) registration number is provided at the time of order.