All goods returned must be by prior arrangement and must be accompanied by the customer’s account number, relevant invoice number and a Returns number issued by D L T. A credit note cannot be issued if this information is not supplied.
Web orders can be returned within 14 days and a full refund will be credited ( with the exception of Pharmaceuticals: see below)
Pharmaceuticals may only be returned for the following reasons:-
- To correct an error in delivering or ordering
- In response to manufacturer’s recall
- Where goods are alleged to be faulty
Goods which have been obtained direct from the manufacturer, at the customers request can not be returned to DLT without prior authorisation.
A cancellation charge to such items may be made.
To cancel or return goods please email us or write to us within 7 days of the delivery of the goods; our customer services team will then provide you with a returns code and our returns section address. You will be required to send the goods back to us in an unused condition with all labels, packaging and accessories enclosed.
Cancelling before you have received the goods
If you cancel before you have received the goods, we will refund the full cost including any delivery charges.
Cancelling after you have received the goods
If you cancel and have received the goods you must return them to us at your own expense and ensure that the goods are adequately packaged to protect against damage. If you fail to return the goods, we will collect them and will charge you for the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, or have used insufficient packaging to return them to us and this results in damage or deterioration, we will charge you for the reduction in value or the full price if the damage makes the product un-sellable. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise. Providing the goods are received back in an unused condition with all labels, packaging and accessories enclosed, you will receive a refund of the full cost minus any delivery charges within thirty days of your notice to cancel.
If you wish to return any item due to it being faulty, or if the items have been dispatched as ordered, but are unwanted due to their description on the website being incorrect or misleading, then please contact us and we will arrange for the item to be returned to us at our cost.